Frequently Asked Questions about Our Wholesale Fashion Accessories and Handbags
Do you have questions about The Purse House? We have compiled some of the most frequent queries that customers ask about our fashion center. Please peruse the list of questions below and contact us if you have a question that isn't answered here.
Q: Do you sell to public? A: No. We are strictly for Wholesale only, but we do sell to the public at our retail store: www.thepursehouse.com.
Q: What forms of payment do you accept? A: We accept credit cards such as Visa®, MasterCard®, Discover®, and American Express®. We do except postal M. O. Customers are liable for all shipping costs and restocking fees when an order is unpaid or refused.
Q: Do you ship outside the US? A: We ship to 32 Countries worldwide, including Australia, Austria, Bahamas, Belgium, Bermuda, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Spain, Sweden, Switzerland, and the United Kingdom.
Q: What do you use for shipping? A: We use FedEx™ ground for domestic shipping. The shipping cost will be added to the final invoice. We use the US Postal Service for international shipping.
Q: How much does shipping cost? A: Shipping cost is calculated based on the weight of the merchandise once it is packaged and the zip code to which it will be sent. Note that the calculation is based on shipments leaving from Avalon, TX 76623. When you check out, your shipping cost will show $0. This does not imply that the shipping cost is free. Your actual shipping cost will be calculated and charged when your package is ready to ship. If you would like to know the actual shipping cost before your order is shipped, please let us know in advance.
Q: Has my order been shipped? Why do I not receive any order status notification? A: In order to check the status of your order, you may view your order status, the tracking number, and the history of your previous orders. Our email will be shown as sales@thepursehouse.net. If you accidentally include our email in your Spam list, you will not be able to view any email sent from us. When an order is shipped, you will be able to track the order afterward.
Q: What is Secure SSL Shopping? A: Secure Shopping means that your credit card number and personal information are protected. The website checkout system is on a 128 bit encryption Secure Server and guaranteed safe. All information exchanged is encrypted and cannot be read by anyone other than authorized personnel. One way to tell that the pages are secure is to note the added "s" in the web address in the URL bar -- "HTTPS" instead of "HTTP." You will also see a padlock symbol or key in the bottom bar of your browser.
Important Shipping Announcement: All packages of $500 or more will automatically be shipped with direct signature required as per FedEx's standards. If you require your packages to be shipped without a signature required, please contact us in advance and we can override the preference. However, if the packages are lost after delivery, neither FedEx nor The Purse House will be responsible for the loss. Therefore, please be cautious when you choose to override this preference. If you wish to have signature-confirmed delivery, please leave a note in the Comments field before checkout. Otherwise, all shipments will be shipped without a signature required.
Q: May I cancel an order? A: You may cancel your order as long as we haven't yet shipped your package. Please call us if you need to cancel your order. In order to maintain consistent customer service and timely delivery, we cannot delete submitted orders from our system. To prevent mistakes on your order, we advise you to thoroughly review your order prior to submission. If your package has already shipped, we might be able to contact our carrier to have it rerouted to us, but the customer will be liable for all shipping costs, COD charges, and restocking fees which will be deducted from the original form of payment. If any package is refused upon delivery attempt, the customer is liable for all shipping costs, COD charges, and restocking fees.
Q: Are the items I ordered in stock? A: If the product is displayed online, then it is in stock at that time. However, due to the high volume of orders at certain times, some items may already be out of stock by the time an order has been placed. Therefore, we cannot guarantee that your order will be 100% fulfilled.
Q: Why are some items missing from my order? A: Our normal fulfillment rate is around 90% to 100%. However, some items might be out of stock by the time we process the order. Customers will not be charged for items that are not shipped. All back orders will automatically be cancelled.
Q: How do I change my shipping address after submitting my order? A: Please call us immediately to correct your shipping address. If your order has already shipped, there will be a $12 service fee for the correction and your shipment may be delayed by at least one business day.
Q: Do you send out catalogs with your updated inventory? A: At present, we do not have a mailing catalog. Please visit our website for the most up-to-date fashion handbags and accessories.
Do you have questions about The Purse House? We have compiled some of the most frequent queries that customers ask about our fashion center. Please peruse the list of questions below and contact us if you have a question that isn't answered here.
Q: Do you sell to public? A: No. We are strictly for Wholesale only, but we do sell to the public at our retail store: www.thepursehouse.com.
Q: What forms of payment do you accept? A: We accept credit cards such as Visa®, MasterCard®, Discover®, and American Express®. We do except postal M. O. Customers are liable for all shipping costs and restocking fees when an order is unpaid or refused.
Q: Do you ship outside the US? A: We ship to 32 Countries worldwide, including Australia, Austria, Bahamas, Belgium, Bermuda, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Israel, Italy, Japan, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Spain, Sweden, Switzerland, and the United Kingdom.
Q: What do you use for shipping? A: We use FedEx™ ground for domestic shipping. The shipping cost will be added to the final invoice. We use the US Postal Service for international shipping.
Q: How much does shipping cost? A: Shipping cost is calculated based on the weight of the merchandise once it is packaged and the zip code to which it will be sent. Note that the calculation is based on shipments leaving from Avalon, TX 76623. When you check out, your shipping cost will show $0. This does not imply that the shipping cost is free. Your actual shipping cost will be calculated and charged when your package is ready to ship. If you would like to know the actual shipping cost before your order is shipped, please let us know in advance.
Q: Has my order been shipped? Why do I not receive any order status notification? A: In order to check the status of your order, you may view your order status, the tracking number, and the history of your previous orders. Our email will be shown as sales@thepursehouse.net. If you accidentally include our email in your Spam list, you will not be able to view any email sent from us. When an order is shipped, you will be able to track the order afterward.
Q: What is Secure SSL Shopping? A: Secure Shopping means that your credit card number and personal information are protected. The website checkout system is on a 128 bit encryption Secure Server and guaranteed safe. All information exchanged is encrypted and cannot be read by anyone other than authorized personnel. One way to tell that the pages are secure is to note the added "s" in the web address in the URL bar -- "HTTPS" instead of "HTTP." You will also see a padlock symbol or key in the bottom bar of your browser.
Important Shipping Announcement: All packages of $500 or more will automatically be shipped with direct signature required as per FedEx's standards. If you require your packages to be shipped without a signature required, please contact us in advance and we can override the preference. However, if the packages are lost after delivery, neither FedEx nor The Purse House will be responsible for the loss. Therefore, please be cautious when you choose to override this preference. If you wish to have signature-confirmed delivery, please leave a note in the Comments field before checkout. Otherwise, all shipments will be shipped without a signature required.
Q: May I cancel an order? A: You may cancel your order as long as we haven't yet shipped your package. Please call us if you need to cancel your order. In order to maintain consistent customer service and timely delivery, we cannot delete submitted orders from our system. To prevent mistakes on your order, we advise you to thoroughly review your order prior to submission. If your package has already shipped, we might be able to contact our carrier to have it rerouted to us, but the customer will be liable for all shipping costs, COD charges, and restocking fees which will be deducted from the original form of payment. If any package is refused upon delivery attempt, the customer is liable for all shipping costs, COD charges, and restocking fees.
Q: Are the items I ordered in stock? A: If the product is displayed online, then it is in stock at that time. However, due to the high volume of orders at certain times, some items may already be out of stock by the time an order has been placed. Therefore, we cannot guarantee that your order will be 100% fulfilled.
Q: Why are some items missing from my order? A: Our normal fulfillment rate is around 90% to 100%. However, some items might be out of stock by the time we process the order. Customers will not be charged for items that are not shipped. All back orders will automatically be cancelled.
Q: How do I change my shipping address after submitting my order? A: Please call us immediately to correct your shipping address. If your order has already shipped, there will be a $12 service fee for the correction and your shipment may be delayed by at least one business day.
Q: Do you send out catalogs with your updated inventory? A: At present, we do not have a mailing catalog. Please visit our website for the most up-to-date fashion handbags and accessories.
Contact Information
By email: sales@thepursehouse.net
By phone: 972-627-0270 (between 8.00 a.m. and 6.00 p.m. (Central time zone)
By email: sales@thepursehouse.net
By phone: 972-627-0270 (between 8.00 a.m. and 6.00 p.m. (Central time zone)
